Privacy Policy

Effective Date: March 1, 2026
Company Name: Blackline Resolution Group, LLC

Blackline Resolution Group, LLC (“Blackline,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the information entrusted to us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, engage our services, or otherwise interact with us.

1. Information We Collect

Business & Contact Information:
Company name, authorized representative name, business address, phone number, email address, fleet information, and related operational details.

Claims-Related Information:
Policy numbers, insurer information, claim documentation, accident reports, invoices, towing and storage records, vehicle information, financial data related to claims, and related communications.

Payment Information:
Billing details, credit card information, and transaction history for service-related payments.

Technical Information:
IP address, browser type, device information, and website usage data collected through cookies or analytics tools.

SMS Consent Information:
Phone numbers provided for the purpose of receiving service-related SMS communications.

2. How We Use Your Information

• Providing claims administrative and clerical support services
• Opening, organizing, and tracking claim files at client direction
• Communicating factual information with insurers, adjusters, vendors, and third parties
• Processing payments and managing billing
• Responding to inquiries and service requests
• Sending service-related SMS or email notifications (with consent)
• Complying with legal and regulatory obligations

We do not use client data for marketing resale or unrelated commercial purposes.

3. How We Share Information

We do not sell, rent, or trade personal or business information.

Information may be shared only when necessary for legitimate operational purposes, including:

• Insurance carriers, adjusters, and third-party vendors at client direction
• Payment processors
• Secure software platforms used for claims management and document storage
• Legal or regulatory authorities when required by law

Important: SMS opt-in data and phone numbers provided for SMS communications are not shared with any third party or affiliate for marketing purposes.

4. SMS Communications

If you provide your phone number and opt in, you consent to receive service-related SMS messages regarding claim updates, document requests, billing notices, and administrative reminders.

You may opt out at any time by replying “STOP” to any message or contacting us directly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect confidential and claims-related information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You may request to:

• Access or update your information
• Withdraw consent for SMS or email communications
• Request deletion of non-legally required data

Requests may be submitted using the contact information below.

7. Changes to This Policy

We may update this Privacy Policy periodically. The Effective Date reflects the most recent revision.

8. Contact Information

Blackline Resolution Group, LLC
3400 Dundee Rd, Suite 150
Northbrook, Illinois 60062

847-637-8776
Allen@myblrg.com