Effective Date: March 1, 2026 • Blackline Resolution Group, LLC
By providing your mobile number and opting in to receive text messages from Blackline Resolution Group, LLC ("Blackline," "we," "our," or "us"), you agree to the following SMS Terms and Conditions:
1. SMS Consent Communication
Phone numbers collected as part of the SMS consent process are used strictly for communication between you and Blackline Resolution Group, LLC in connection with our administrative claims support services.
We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes.
2. Types of SMS Communications
By opting in, you may receive SMS messages related to:
- Claim status updates
- Requests for documentation
- Deadline reminders
- Billing notifications
- Service-related administrative updates
Example Message: "Blackline Resolution Group: This is a reminder that additional documentation is needed for Claim #4582. Please email the requested documents at your earliest convenience. Reply STOP to opt out of SMS messaging at any time."
3. Message Frequency
Message frequency may vary depending on the number of active claims and the level of service engagement. You may receive multiple messages per week during periods of active claim activity.
Blackline does not send promotional marketing messages via SMS.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your wireless carrier and service plan. These charges are your responsibility. Fees may vary for domestic or international messaging.
5. Opt-In Methods
You may opt in to receive SMS communications by:
- Checking the SMS consent box on digital or physical service forms
- Providing written consent via email
- Authorizing SMS communication within a signed service agreement
6. Opt-Out Method
You may opt out of receiving SMS messages at any time by:
- Replying "STOP" to any SMS message
- Contacting us directly at 847-637-8776
Once you opt out, you will no longer receive SMS communications unless you provide new consent.
7. Help & Support
If you need assistance with SMS communications:
- Reply "HELP" to any SMS message
- Contact Blackline Resolution Group, LLC at 847-637-8776
8. Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out at any time by texting "STOP"
- For assistance, text "HELP" or contact us at 847-637-8776
- Message frequency may vary depending on service activity
Blackline Resolution Group, LLC provides SMS communications solely for service-related administrative purposes in connection with our claims support services.